Since the beginning, we have listened to our customers' wishes and feedback to improve our services. In March 2022, we conducted an NPS survey for our customers and received a result of 95, an exceptionally good NPS (Net Promoter Score).
NPS is a measure of customer satisfaction that can be used to gauge customers” willingness to recommend a company, product or service to their friends or colleagues. The NPS survey is conducted with a single question, often worded as follows "On a scale of 0-10, how likely would you be to recommend us to a friend or colleague? (0=very unlikely - 10=very likely). Read more about the NPS survey.
The Net Promoter Score can be anything between -100 and 100. In general, a positive NPS (a number above 0) is considered good, a value above 50 is excellent and a value above 70 is exceptional. The respondents of our own survey were distributed as follows: 94.74% recommenders, 5.26% passive and 0% reviewers with an NPS index of 95. We are very happy with this result!
“One of our core values is quality. We invest in quality at every stage of our processes. We want to take pride in the end result of our work, which is reflected in customer satisfaction., Product Lead at Annie.”
Quriirin Business Director Lasse Lohikoski.
The NPS survey was conducted by SMS
We conducted the NPS survey Quriirin on our own With the NPS app. We created the survey using our browser-based service and sent it to customers' mobile phones as an SMS. Responses started to accumulate immediately and the results were quickly visible.
An example of a satisfied customer is Toyota's international flexible mobility brand CINEMA, which uses the Quriiri SMS survey to measure customer satisfaction.
Many thanks to our customers for their answers and their trust in our services! We will continue to develop and improve our service to make communication between businesses and customers as smooth as possible.
Would you like to hear more about our SMS services? Feel free to contact us, we will be happy to tell you more.
