SMS surveys - an effective way to reach customers and get feedback
The SMS survey is an easy and efficient way to get feedback from your customers. Measure ongoing customer satisfaction from a single service or purchase transaction, or conduct a larger survey for a larger target audience at once.
Three key benefits of SMS surveys
Reach your target audience safely and effectively
A text message has a very high probability of reaching the recipient.
High Response Rates
Monitor and react quickly
Feedback at the right time - SMS survey is a sure way to reach you
Research shows that 98% of % SMS messages are opened, with a response rate many times higher than that of email. As a result, more and more organisations are using SMS surveys to measure customer satisfaction, collect feedback and improve the customer experience.
In which situations is an SMS survey suitable?
SMS surveys work particularly well when you want feedback:
- Immediately after a service transaction (e.g. customer service, delivery, purchase)
- At the start of a new customer relationship or at the end of a project
- Specific experiences (e.g. smooth servicing, pick-up performance)
- Regularly as part of ongoing customer satisfaction measurement
For example, you can ask:
”On a scale of 1-5, how satisfied were you with the service?”
or
”Did you get it done in one contact?”
In which situations is an SMS survey suitable?
SMS surveys work particularly well when you want feedback:
- Immediately after a service transaction (e.g. customer service, delivery, purchase)
- At the start of a new customer relationship or at the end of a project
- Specific experiences (e.g. smooth servicing, pick-up performance)
- Regularly as part of ongoing customer satisfaction measurement
For example, you can ask:
”On a scale of 1-5, how satisfied were you with the service?”
or
”Did you get it done in one contact?”
High Response Rates
Our customers’ SMS surveys have achieved response rates of up to 67%. Create surveys easily using Quriiri’s browser-based application, or automate survey delivery directly from your own system. Discover what your customers really think about your business.
Toyota's flexible mobility brand KINTO is using an SMS survey to collect valuable customer feedback and improve its service.
“Quriiri’s SMS survey is a highly effective and efficient way to collect customer feedback. The user interface is clear, and whenever needed, I’ve received expert and personal support.”
Juho Ikonen, Mobility & Marketing Specialist,
Toyota Finance Finland Oy
Why Quriiri?
Service support
Reliable
Quality and reliability are the foundation of our business. You can be confident that even large volumes of messages will be reliably delivered.
Secure
The privacy of our customers is of the utmost importance to us. We are GDPR compliant and always process our customers' data within the EU.
Domestic and stable
Text message survey with Quriir - an easy way to get feedback
Quriir's solution makes collecting customer feedback fast and efficient. Surveys can be sent from the user interface, via an API or on a scheduled basis. You get a clear view of responses and the ability to react to feedback immediately.
Create your own survey
Plan what you want to ask and receive answers.
Find out your NPS index
Frequently asked questions about customer and feedback surveys
What is a good feedback survey?
What are good customer satisfaction survey questions?
Clearly formulated questions produce understandable data that can provide valuable insights into areas such as company strengths, areas for development, customer experience and customer loyalty. Read more about the customer satisfaction survey questionshere.