NPS-SURVEY
NPS survey via SMS - an easy way to measure customer satisfaction
Do you want to understand your customers' satisfaction quickly and easily? With Quriiri's NPS SMS survey, you can get valuable feedback directly from your customers - simply and efficiently.
Measure customer satisfaction effectively
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text messages are read
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average response rate
%
Finnish
Get feedback via SMS
Start your NPS survey with Quriiri's powerful tools. With customisable follow-up questions, you'll gain an in-depth understanding of the factors behind customer satisfaction.
Get feedback via SMS
Start your NPS survey with Quriiri's powerful tools. With customisable follow-up questions, you'll gain an in-depth understanding of the factors behind customer satisfaction.
Send an enquiry and reach your customer
Export the phone numbers to Quriiri and send the query with just a few clicks. You can also easily send an ongoing query to new contacts, schedule a query or integrate it into your company's systems.
Respond quickly to feedback
Monitor the evolution of your NPS index and use the responses as an opportunity to improve your service and engage your customers. If you wish, you will be notified of responses by email or SMS, allowing you to respond immediately.
Respond quickly to feedback
Monitor the evolution of your NPS index and use the responses as an opportunity to improve your service and engage your customers. If you wish, you will be notified of responses by email or SMS, allowing you to respond immediately.
NPS measures customer loyalty
NPS®️ or Net Promoter Score is a widely used tool that can be used to analyse a company's customer loyalty. The NPS score indicates the propensity of customers to recommend a company, product or service to their friends or colleagues.
The responses are used to calculate a Net Promoter Score, which can be anything between -100 and 100. NPS is calculated by subtracting the percentage of reviewers (0-6) from the percentage of recommenders (9-10). In general, a positive NPS (a number above 0) is classified as good, a value above 50 as excellent and a value above 70 as exceptional.
A powerful NPS survey
Get started with our easy-to-use survey tool. Watch the video below to see how.
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GDPR-compliant
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Finnish
Millions of SMS sent / year
Willingness to recommend (0-10)
Our customers tell us
An effective way to collect customer feedback
”The Quriiri SMS survey is a very efficient and effective way to collect customer feedback. It's easy to use and I have received support always when needed.”
Juho Ikonen,
Mobility & Marketing Specialist, KINTO / Toyota Finance Finland Oy
It's easy to get started
You can quickly get up and running with Quriiri and start sending queries with ease. If necessary, we'll help you get started.
Prices from 70 € / month
+ 0.06 - 0.0505 € / SMS sent (depending on the package selected)
+ 0,01 € / received SMS
Frequently asked questions about NPS surveys
What is NPS?
The NPS survey can be easily implemented, for example by SMS, which allows for quick and easy feedback to be collected directly from customers.
Quriiri makes it easy and efficient to create and send surveys.
How is NPS calculated?
What is a good NPS number?
A good NPS number is a positive value, i.e. above 0. A very good result is typically between +30 and +50, while an excellent result is between +70 and +100. A score above +70 indicates a very high level of customer satisfaction and a strong willingness to recommend. However, it is important to note that good NPS varies from one sector to another, so it is always advisable to compare the figures with sectoral averages.