FEATURES | SMS SURVEY
SMS Surveys - collect feedback easily
Gather valuable feedback anytime, anywhere with our simple yet powerful SMS survey tool — and turn quick, reliable insights into better customer experiences.
Benefits of using SMS surveys
Reach out with confidence
Text messages are almost always opened. The survey reaches the customer, and the feedback reaches you.
It's easy to respond
Customers can respond easily and quickly, anywhere, anytime.
Feedback in real time
You can see the answers immediately and react quickly if something doesn't work.
%
text messages are read
%
average response rate
%
Finnish
How does the SMS survey work?
Easily design and create a survey
Design and create a survey using the Quriirin interface. Set follow-up questions and build survey chains where the recipient always receives a new question after answering the previous one.
Easily design and create a survey
Design and create a survey using the Quriirin interface. Set follow-up questions and build survey chains where the recipient always receives a new question after answering the previous one.
Reach your customer at the right moment
Integrate the survey into your company's systems and send the surveys automatically. Or run a survey at regular intervals to understand opinions at key points in the customer journey. You can also easily send an ongoing survey to new contacts manually.
Respond quickly to feedback
Monitor responses and use feedback as an opportunity to improve your service and engage your customers. If you wish, you will be notified of responses by email or SMS, allowing you to respond immediately.
Respond quickly to feedback
Monitor responses and use feedback as an opportunity to improve your service and engage your customers. If you wish, you will be notified of responses by email or SMS, allowing you to respond immediately.
Our customers tell us:
”The Quriiri SMS survey is a very efficient and effective way to collect customer feedback. I have received professional and personalised help when needed.”
Juho Ikonen,
Mobility & Marketing Specialist, KINTO / Toyota Finance Finland Oy
%
GDPR-compliant
%
Finnish
Millions of SMS sent / year
Willingness to recommend (0-10)
Quriirin SMS enquiries
Quriiri has a tool designed for creating and sending surveys, which will help you get the survey up and running easily. Build NPS and customer satisfaction surveys, event invitations or even quick polls. The survey tool comes with ready-to-use templates - or you can create a survey completely tailored to your needs. Watch the video below to see how easy it is to create a survey.
By clicking on the image, you will be redirected to the YouTube site. Video in Finnish.
It's easy to get started
You can quickly get up and running with Quriiri and start sending queries with ease. If necessary, we'll help you get started.
Prices from 70 € / month
+ 0.06 - 0.0505 € / SMS sent (depending on the package selected)
+ 0,01 € / received SMS
Frequently asked questions about SMS surveys
How do SMS surveys work?
The SMS survey works by the company sending the customer a message with a question, which the customer can answer directly by SMS. The responses are automatically stored in the system, where they can be easily tracked and analysed. Quriiri SMS surveys allow you to build NPS and customer satisfaction surveys, event invitations or polls, easily and efficiently.
How well do SMS surveys reach?
Research shows that 98 out of % SMS messages are opened, with a significantly higher response rate than emails. This allows organisations to increasingly use SMS surveys to monitor customer satisfaction, gather feedback and improve the customer experience.
Are SMS surveys secure?
SMS surveys are secure because Quriiri is fully committed to complying with the EU's General Data Protection Regulation (GDPR). Customer data is also always stored within the EU.
Can the sender be the name of the company?
You can't. If you want to be able to reply to messages, the sender information must be longcode number or shortcode.
You cannot reply to alphanumeric sender information (e.g. company name) - this is a technical limitation, not Quriirin.