Bilar99 strengthens customer relationships with Quriiri

Bilar99 is a high-quality multi-location used car dealership chain known for its positive, customer-centric approach. Bilar99 wants to ensure that customers feel valued even after the purchase. To support this goal, they found an effective solution in Quriiri’s SMS services.

“It’s essential for us that our customers feel they receive personal and caring service even after making a purchase. We want to build long-term customer relationships and serve our customers as well as possible,” says Jens Hassinen, Marketing Coordinator at Bilar99..

Staying Top of Mind with SMS

Bilar99 uses Quriiri for SMS campaigns targeted at existing customers. For example, customers who have purchased a car are contacted after a certain period with a friendly message. SMS helps Bilar99 stay top of mind and makes it easy for customers to get in touch whenever they have questions related to their vehicle. Customers can reply directly to the message, which is automatically routed to Bilar99’s staff, making communication smooth and ensuring questions are answered quickly.

An Easy-to-Use and Reliable Solution

”Quriiri’s service has been very easy to use and clear. We’ve been able to trust that messages are delivered and reach our customers efficiently and securely. On top of that, Quriiri’s customer support has worked flawlessly — whenever we’ve had questions, we’ve received fast and professional answers. Unfortunately, that’s not something you can take for granted with every provider,,” says Jens.