Secure Identity Management with Quriiri’s SMS Gateway

Sofigate is a pioneer in business technology, helping organizations build and manage technology solutions that support their business. In 2019, the company carried out a system renewal, during which Sofigate’s BT Backbone business unit began developing a modern identity management solution. As part of this initiative, there was a need for a secure and reliable way to deliver user credentials to new employees.

”We wanted to automate and secure the processes related to user provisioning. Some credentials are delivered by email, others by SMS. That’s why we needed a system that ensures messages are delivered reliably and securely”, says Kari Vääränen, Head of Sofigate’s BT Backbone business unit.

Ease of Use and Ready-Made APIs Made the Difference

SMS services were already familiar to Sofigate, but Quriiri stood out with its technical readiness and strong first impression — ultimately leading to the decision to choose Quriiri.

“Quriiri offered ready-made, well-documented APIs that made it easy to integrate SMS messaging into our own system. The implementation literally took just a few hours. And most importantly, it was easy to get in touch with Quriiri”, Kari says.

Ease of use has defined the entire collaboration.

Quriiri’s SMS Services Integrated into Multiple Business Processes

Sofigate quickly noticed that SMS messaging and Quriiri’s services worked smoothly and reliably. Over time, usage expanded into several additional processes:

• Sender ID improves message trustworthiness: recipients clearly see who the message is from.
• Self-service via web interface: customers can send messages themselves, such as reminders for time reporting.
• IT incident and vulnerability notifications: critical information is delivered quickly and reliably.

“When users are informed quickly that something is wrong, it improves the customer experience and builds trust”, Vääränen says.

A Critical Component of a Mission-Critical Process

Quriiri is now an integral part of Sofigate’s identity management ecosystem.

“Without a secure way to send SMS messages, the entire process wouldn’t work. Quriiri is an enabler for us”, Kari stresses.

Technical continuity also receives praise:

“As services evolve, APIs often change in ways that break existing integrations. With Quriiri, this hasn’t happened — the API remains stable even as the service evolves. That’s critically important to us”, Kari points out.

Sofigate’s Advice for Other IT Organizations

“If you’re looking for a reliable communication solution with strong technical stability, Quriiri is a safe choice. It’s easy to integrate, and support is available immediately when needed. These are exactly the kind of partners we value, Product Lead at Annie.”

Kari Vääränen, Service Director, BT Backbone, Sofigate Oy