Anpe measures and nurtures customer satisfaction with SMS surveys

Anpe is a construction industry company with decades of experience across a wide range of building projects. Anpe’s services include blown insulation installation, high-capacity vacuuming, high-pressure blowing, Leca® aggregate installation, and polyurethane insulation. The company invests in versatile, high-quality equipment, high customer satisfaction, and its Kestävä Jälki (Sustainable Impact) initiative.

Anpe needed a way to gain first-hand insight into customer satisfaction. Quriiri’s SMS enquiry has proven to be an excellent tool for collecting feedback and nurturing customer satisfaction.

SMS Surveys Reach Customers Quickly and at Scale

To measure and maintain customer satisfaction, Anpe relies on Quriiri’s Quriirin to SMS querysolution. Anpe was looking for a practical tool for sending satisfaction surveys, and from the very beginning, Quriiri’s service felt reliable and easy to use.

”In addition to how easy it was to create and send surveys, I received quick answers from Quriiri whenever questions came up. This gave us confidence that we’ll continue to receive personal support whenever needed”, says Jarno Sarén, Digital Marketing Manager at Anpe..

Quriiri Provides an Excellent Way to Nurture Customer Satisfaction

With Quriiri, Anpe has gained an agile way to collect customer feedback. After completing projects, Anpe sends an SMS survey to its customers. The survey reaches the right people almost immediately, and responding is easy and low-effort.

”We ask customers to rate us on a scale from 1 to 5, and they can also provide open feedback by replying to the message. If needed, we’re able to react quickly by contacting the customer directly”, says Jarno.

”Quriiri’s SMS survey gives us first-hand insight into customer satisfaction. Customer feedback is invaluable for maintaining a high standard of customer service and for continuous improvement”, Jarno adds.

Decades of experience across a wide range of construction projects have built strong expertise across all of Anpe’s service areas. Anpe’s services include blown insulation installation, high-capacity vacuuming, high-pressure blowing, Leca® aggregate installation, foam glass blowing and polyurethane insulation.

Even the most demanding projects are no challenge for Anpe. The company operates a highly versatile and high-quality fleet of equipment and employs 50 top professionals in the field.

Learn more about Anpe at www.anpe.fi