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KINTO x Quriiri

KINTO uses SMS surveys to collect valuable customer feedback and continuously improve its service

KINTO is Toyota’s flexible mobility brand, offering solutions for today’s changing mobility needs. With a KINTO Flex monthly subscription, customers can use a car for a simple monthly fee without committing to car ownership. KINTO wanted a systematic way to collect customer feedback in order to continuously improve the service and increase customer satisfaction. With Quriiri’s SMS survey solution, feedback is collected automatically, and development suggestions can be implemented quickly.
Kinto x Quriiri SMS query
“Quriiri’s SMS survey is a highly effective and efficient way to collect customer feedback. The user interface is clear, and whenever needed, I’ve received expert and personal support.”

 

Juho Ikonen

Mobility & Marketing Specialist, Toyota Finance Finland Oy

SMS Surveys Reach Customers at the Right Moment and Deliver High Response Rates

The customer journey is designed to be fully digital, allowing customers to independently order, select, and pick up a car as smoothly as possible. The customer experience must be excellent to ensure customers continue their subscription and recommend the service to others. KINTO wants to listen to its customers and receive continuous feedback to maintain and improve customer satisfaction.

To collect customer feedback, KINTO chose Quriiri’s SMS survey solution, as it reaches customers at exactly the right moment and achieves high response rates. KINTO’s customers receive a simple survey via SMS.

“It was easy to learn how to create and launch surveys in Quriiri, and whenever needed, I’ve received help quickly. Quriiri automatically sends SMS surveys to our customers at the time of vehicle pickup and again after two weeks of use. Responses can be conveniently monitored in Quriiri’s user interface. We also receive an email notification whenever a customer gives a low rating or leaves open feedback, allowing us to react quickly”, says Juho Ikonen, Toyota Finance Finland Oy.

 

Quriiri helps KINTO turn customer feedback into better experiences

Through Quriiri’s SMS service, KINTO has stayed closely in tune with its customers, and especially the open-ended feedback has proven highly valuable. Development suggestions have been received and implemented in practice. The speed of SMS enables a fast development cycle and ongoing improvement of the customer experience.     

”With Quriiri, we can efficiently collect feedback from our customers and track how customer satisfaction evolves over time. For example, vehicle pickup has occasionally been challenging for customers, but based on the feedback received through the service, we were able to improve the issue quickly. Now customers have a positive experience and continue their subscription”, says Juho.

Would you like to use SMS surveys to collect customer feedback as well? Try it for free!

Response rate for SMS surveys.

High Response Rates

Our customers’ SMS surveys have achieved response rates of up to 67%. Create surveys easily using Quriiri’s browser-based application, or automate survey delivery directly from your own system. Discover what your customers really think about your business.

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