{"id":25362,"date":"2025-03-11T10:42:00","date_gmt":"2025-03-11T08:42:00","guid":{"rendered":"https:\/\/quriiri.fi\/?p=25362"},"modified":"2025-06-09T11:58:47","modified_gmt":"2025-06-09T08:58:47","slug":"helppo-ja-tehokas-asiakastyytyvaisyyskysely","status":"publish","type":"post","link":"https:\/\/quriiri.fi\/en\/helppo-ja-tehokas-asiakastyytyvaisyyskysely\/","title":{"rendered":"Easy and effective customer satisfaction survey via SMS"},"content":{"rendered":"
The customer satisfaction survey is a key tool for improving the customer experience and strengthening business. Indeed, customer satisfaction is the cornerstone of business: satisfied customers return, recommend and build a good reputation - while dissatisfied ones can move on to a competitor and pass on negative experiences.<\/h5>\n\n\n\n

Nowadays, time is often at a premium and there is not enough interest in long questionnaires. That's why SMS is increasingly the best way to reach customers quickly and get genuine feedback - at the right time.<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Customer satisfaction surveys help develop business<\/h2>\n\n\n\n

<\/p>\n\n\n\n

Customer satisfaction is not just a number or a statistic, but a critical business metric. Satisfied customers not only return, but they also recommend your business to their friends, creating a virtuous cycle. On the other hand, dissatisfied customers may seek the services of a competitor, and negative experiences can spread on social media, causing reputational damage.<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Why does SMS work in customer satisfaction surveys?<\/h2>\n\n\n\n

<\/p>\n\n\n\n

1. Immediate accessibility and real-time feedback<\/strong>
Text messages are almost always read as soon as they arrive, which means a quick response to the customer experience.<\/p>\n\n\n\n

2. High response rate<\/strong>
Research shows that SMS messages are significantly more likely to be opened and replied to than emails.<\/p>\n\n\n\n

3. Simplicity and conciseness<\/strong>
A short message and a simple question - for example on the NPS scale - make it quick and easy to answer.<\/p>\n\n\n\n

4. A more personal experience<\/strong>
A text message feels direct and personal. It tells the customer that their opinion really matters.<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Quriiri makes customer satisfaction surveys easy to implement<\/h2>\n\n\n\n

The Quriirin allows you to send an automatic SMS request immediately after a service event - easily integrated into your own system. Our customer IMAGE \/ Toyota Auto Finland<\/strong> <\/a>use this way to gather valuable feedback and improve their customer experience.<\/p>\n\n\n\n

You can also find an easy-to-use NPS survey<\/a><\/strong>, to measure customer loyalty with one clear number. You can see the results at a glance and take action immediately.<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

Why choose SMS for your customer satisfaction survey?<\/h2>\n\n\n\n