{"id":22818,"date":"2025-06-05T09:18:00","date_gmt":"2025-06-05T06:18:00","guid":{"rendered":"https:\/\/quriiri.fi\/?p=22818"},"modified":"2025-06-06T12:05:27","modified_gmt":"2025-06-06T09:05:27","slug":"asiakastyytyvaisyyskysely-vinkit-onnistumiseen","status":"publish","type":"post","link":"https:\/\/quriiri.fi\/en\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/","title":{"rendered":"Customer satisfaction survey via SMS - tips for success and a practical example"},"content":{"rendered":"<h5 class=\"wp-block-heading\">A customer satisfaction survey is a powerful tool for improving the customer experience - when done right. In this article, we share practical tips on survey construction, timing and improving response rates. We also show how Quriiri's SMS survey is used in practice with customer company KINTO.<\/h5>\n\n\n\n<p><\/p>\n\n\n\n<p>That's why customer satisfaction surveys should be carefully designed. A successful survey not only gathers valuable information - it also strengthens the customer relationship and allows you to improve your service in the right areas. In this article, we share practical tips for conducting a successful customer satisfaction survey. As an example of a survey that works, we share our client KINTO's experience of using an SMS survey.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='1-maarittele-selkea-tavoite'>1. Set a clear objective<\/h2>\n\n\n\n<p>Before designing a survey, it is important to define what information you want to collect. Do you want to measure customer willingness to recommend (NPS), get feedback on a specific service event or collect general customer feedback? A clear objective will help you target the questions correctly and make the answers more useful.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='2-valitse-oikea-ajankohta'>2. Choose the right time<\/h2>\n\n\n\n<p>The timing of the survey has a significant impact on the response rate. The best time to send the survey is immediately after the service event, when the experience is still fresh in your mind.<\/p>\n\n\n\n<p>For example, KINTO sends its customers an SMS survey when they pick up their car and after two weeks of use. This collects feedback from different perspectives - both on the initial experience and on satisfaction during use.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/2_Quriiri_tekstiviestikysely.png\" alt=\"\" class=\"wp-image-22823\" srcset=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/2_Quriiri_tekstiviestikysely.png 1000w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/2_Quriiri_tekstiviestikysely-980x654.png 980w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/2_Quriiri_tekstiviestikysely-480x320.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='3-tee-vastaamisesta-helppoa'>3. Make it easy to respond<\/h2>\n\n\n\n<p>It's a good idea to send customers clear surveys that focus on a specific issue. The questionnaire should be short and to the point. Use clear and targeted questions that relate directly to the customer's experience. For example, \u201dDid you get a solution to your issue? (1=I did, 2=I didn't but I got my case resolved, 3=I didn't)\u201d. Such questions are quick to answer and increase the response rate. <\/p>\n\n\n\n<p>You can also send a follow-up question asking for open feedback. If the customer has a specific feedback in mind, they are likely to share it. Open feedback can provide very valuable ideas for improvement.<\/p>\n\n\n\n<p>One example of feedback received by KINTO was related to the collection of the car from the shop.  Based on the feedback, they were able to quickly improve the situation.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/3_Quriiri_tekstiviestikysely.png\" alt=\"\" class=\"wp-image-22824\" srcset=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/3_Quriiri_tekstiviestikysely.png 1000w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/3_Quriiri_tekstiviestikysely-980x654.png 980w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/3_Quriiri_tekstiviestikysely-480x320.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='4-hyodynna-tekstiviestikyselyita'>4. Take advantage of SMS surveys<\/h2>\n\n\n\n<p>Text messages are an effective channel for collecting customer feedback. <a href=\"https:\/\/www.smscomparison.com\/sms-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Studies<\/a> up to 98 % people read an incoming SMS message, and SMS surveys are 209 % more likely to be answered than email surveys.<\/p>\n\n\n\n<p>Text messages are perceived as quick, simple and personal - which is why they work particularly well in feedback surveys.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='5-automatisoi-tai-laheta-manuaalisesti'>5. Automate or send manually<\/h2>\n\n\n\n<p>Depending on the nature of the query, it depends on whether it is worth automating the sending of the query, e.g. to send it after each service transaction, or whether it is better to send it manually. If you want to get continuous customer feedback easily, automation is the most effective way.&nbsp;<\/p>\n\n\n\n<p>Quriiri has a tool designed for sending queries that will get you started quickly. You can take advantage of <a href=\"\/en\/nps-kysely-sovellus\/\">NPS survey <\/a>or create <a href=\"\/en\/tekstiviestikysely\/\">your own SMS enquiry<\/a>. <\/p>\n\n\n\n<p>KINTO sends out an enquiry message every time a new customer registers in their system. This allows them to track customer satisfaction and feedback. Open feedback will also be notified by email, so they can respond quickly.<\/p>\n\n\n\n<h2 id='6-tarjoa-kannustin-vastaamiseen'>6. Provide an incentive to respond<\/h2>\n\n\n\n<p>Response rates can be improved by offering an incentive, such as a prize draw or a barcode. For example:<br>\u201dAll respondents will be entered into a prize draw to win a gift voucher for our online shop.\u201d<br>Thailand:<br>\u201dRespond and get -10 % on your next order.\u201d<\/p>\n\n\n\n<p> Or you can send to all respondents <a href=\"\/en\/asiakaslahjat-tekstiviestilla\/\">voucher code<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/4_Quriiri_tekstiviestikysely.png\" alt=\"\" class=\"wp-image-22825\" srcset=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/4_Quriiri_tekstiviestikysely.png 1000w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/4_Quriiri_tekstiviestikysely-980x654.png 980w, https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/4_Quriiri_tekstiviestikysely-480x320.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='7-analysoi-ja-reagoi-palautteeseen'>7. Analyse and respond to feedback<\/h2>\n\n\n\n<p>The feedback collected is only valuable if it is acted upon. For example, monitor the evolution of the NPS index, review the open feedback and draw visible conclusions.<\/p>\n\n\n\n<p>At KINTO, open feedback is automatically sent to the responsible persons by email, so it can be addressed immediately. A quick response can even save a customer relationship - or reward success.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 id='tekstiviestikysely-jatkuvan-kehityksen-apuna'>Text message survey as a tool for continuous development<\/h2>\n\n\n\n<p>A successful customer satisfaction survey is based on a clear objective, the right timing, ease of response and effective channel selection. SMS surveys offer a quick and secure way to collect feedback, and automation makes the process effortless. When surveys are also responsive, the customer experience moves in the right direction.<\/p>\n\n\n\n<p>\ud83d\udce9 Want to collect feedback in an easy and timely manner?<br>\ud83d\udc49 Discover <a class=\"\" href=\"https:\/\/quriiri.fi\/en\/tekstiviestikysely\/\">to our SMS enquiry solution<\/a><br>\ud83d\udc49 See also <a class=\"\" href=\"https:\/\/quriiri.fi\/en\/nps-kysely-sovellus\/\">NPS survey by SMS<\/a><\/p>\n\n\n\n<p>Quriiri offers its customers an easy way to implement effective and timely feedback surveys. <a href=\"https:\/\/quriiri.fi\/en\/yritys\/yhteystiedot\/\">Contact us<\/a>, we are happy to help!&nbsp;<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Asiakastyytyv\u00e4isyyskysely on tehokas ty\u00f6kalu asiakaskokemuksen kehitt\u00e4miseen \u2013 kun se tehd\u00e4\u00e4n oikein. T\u00e4ss\u00e4 artikkelissa jaamme k\u00e4yt\u00e4nn\u00f6n vinkit kyselyn rakentamiseen, ajoitukseen ja vastausprosentin parantamiseen. N\u00e4yt\u00e4mme my\u00f6s, miten Quriirin tekstiviestikysely\u00e4 hy\u00f6dynnet\u00e4\u00e4n k\u00e4yt\u00e4nn\u00f6ss\u00e4 asiakasyritys KINTOn kanssa. Siksi asiakastyytyv\u00e4isyyskyselyt kannattaa suunnitella huolella. Onnistunut kysely ei ainoastaan ker\u00e4\u00e4 arvokasta tietoa \u2013 se my\u00f6s vahvistaa asiakassuhdetta ja antaa mahdollisuuden parantaa palvelua oikeista [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":22833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[101],"tags":[],"class_list":["post-22818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tekstiviestikyselyt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Asiakastyytyv\u00e4isyyskysely - vinkit ja esimerkki onnistumiseen | Quriiri<\/title>\n<meta name=\"description\" content=\"Miten asiakastyytyv\u00e4isyyskysely kannattaa toteuttaa? Lue k\u00e4yt\u00e4nn\u00f6n vinkit, esimerkki toteutuksesta ja tutustu tekstiviestikyselyyn.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/quriiri.fi\/en\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asiakastyytyv\u00e4isyyskysely - vinkit ja esimerkki onnistumiseen | Quriiri\" \/>\n<meta property=\"og:description\" content=\"Miten asiakastyytyv\u00e4isyyskysely kannattaa toteuttaa? Lue k\u00e4yt\u00e4nn\u00f6n vinkit, esimerkki toteutuksesta ja tutustu tekstiviestikyselyyn.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/quriiri.fi\/en\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/\" \/>\n<meta property=\"og:site_name\" content=\"SMS- &amp; RCS-viestit luotettavasti perille | Quriiri\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/quriiri\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-05T06:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T09:05:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tanja Lipponen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tanja Lipponen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/\"},\"author\":{\"name\":\"Tanja Lipponen\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#\\\/schema\\\/person\\\/1a325e0e41e5720b38fdcaac5899c8ea\"},\"headline\":\"Asiakastyytyv\u00e4isyyskysely tekstiviestill\u00e4 \u2013 vinkit onnistumiseen ja k\u00e4yt\u00e4nn\u00f6n esimerkki\",\"datePublished\":\"2025-06-05T06:18:00+00:00\",\"dateModified\":\"2025-06-06T09:05:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/\"},\"wordCount\":625,\"publisher\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1_Quriiri_tekstiviestikysely-1.png\",\"articleSection\":[\"Tekstiviestikyselyt\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/\",\"url\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/\",\"name\":\"Asiakastyytyv\u00e4isyyskysely - vinkit ja esimerkki onnistumiseen | Quriiri\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1_Quriiri_tekstiviestikysely-1.png\",\"datePublished\":\"2025-06-05T06:18:00+00:00\",\"dateModified\":\"2025-06-06T09:05:27+00:00\",\"description\":\"Miten asiakastyytyv\u00e4isyyskysely kannattaa toteuttaa? Lue k\u00e4yt\u00e4nn\u00f6n vinkit, esimerkki toteutuksesta ja tutustu tekstiviestikyselyyn.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1_Quriiri_tekstiviestikysely-1.png\",\"contentUrl\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/1_Quriiri_tekstiviestikysely-1.png\",\"width\":1500,\"height\":1000,\"caption\":\"Tekstiviestikysely\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Etusivu\",\"item\":\"https:\\\/\\\/quriiri.fi\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Asiakastyytyv\u00e4isyyskysely tekstiviestill\u00e4 \u2013 vinkit onnistumiseen ja k\u00e4yt\u00e4nn\u00f6n esimerkki\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#website\",\"url\":\"https:\\\/\\\/quriiri.fi\\\/\",\"name\":\"Kotimainen tekstiviestipalvelu yrityksille\",\"description\":\"Viestint\u00e4alusta, johon voit luottaa.\",\"publisher\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/quriiri.fi\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#organization\",\"name\":\"Quriiri\",\"url\":\"https:\\\/\\\/quriiri.fi\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Logo_green_digi.svg\",\"contentUrl\":\"https:\\\/\\\/quriiri.fi\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/Logo_green_digi.svg\",\"width\":1,\"height\":1,\"caption\":\"Quriiri\"},\"image\":{\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/quriiri\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/quriiri\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/quriiri.fi\\\/#\\\/schema\\\/person\\\/1a325e0e41e5720b38fdcaac5899c8ea\",\"name\":\"Tanja Lipponen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g\",\"caption\":\"Tanja Lipponen\"},\"url\":\"https:\\\/\\\/quriiri.fi\\\/en\\\/author\\\/tanja-lipponennextup-fi\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer satisfaction survey - tips and example of success | Quriiri","description":"How should a customer satisfaction survey be carried out? Read practical tips, a sample implementation and check out the SMS survey.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/quriiri.fi\/en\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/","og_locale":"en_US","og_type":"article","og_title":"Asiakastyytyv\u00e4isyyskysely - vinkit ja esimerkki onnistumiseen | Quriiri","og_description":"Miten asiakastyytyv\u00e4isyyskysely kannattaa toteuttaa? Lue k\u00e4yt\u00e4nn\u00f6n vinkit, esimerkki toteutuksesta ja tutustu tekstiviestikyselyyn.","og_url":"https:\/\/quriiri.fi\/en\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/","og_site_name":"SMS- &amp; RCS-viestit luotettavasti perille | Quriiri","article_publisher":"https:\/\/www.facebook.com\/quriiri\/","article_published_time":"2025-06-05T06:18:00+00:00","article_modified_time":"2025-06-06T09:05:27+00:00","og_image":[{"width":1500,"height":1000,"url":"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png","type":"image\/png"}],"author":"Tanja Lipponen","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Tanja Lipponen","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#article","isPartOf":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/"},"author":{"name":"Tanja Lipponen","@id":"https:\/\/quriiri.fi\/#\/schema\/person\/1a325e0e41e5720b38fdcaac5899c8ea"},"headline":"Asiakastyytyv\u00e4isyyskysely tekstiviestill\u00e4 \u2013 vinkit onnistumiseen ja k\u00e4yt\u00e4nn\u00f6n esimerkki","datePublished":"2025-06-05T06:18:00+00:00","dateModified":"2025-06-06T09:05:27+00:00","mainEntityOfPage":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/"},"wordCount":625,"publisher":{"@id":"https:\/\/quriiri.fi\/#organization"},"image":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#primaryimage"},"thumbnailUrl":"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png","articleSection":["Tekstiviestikyselyt"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/","url":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/","name":"Customer satisfaction survey - tips and example of success | Quriiri","isPartOf":{"@id":"https:\/\/quriiri.fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#primaryimage"},"image":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#primaryimage"},"thumbnailUrl":"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png","datePublished":"2025-06-05T06:18:00+00:00","dateModified":"2025-06-06T09:05:27+00:00","description":"How should a customer satisfaction survey be carried out? Read practical tips, a sample implementation and check out the SMS survey.","breadcrumb":{"@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#primaryimage","url":"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png","contentUrl":"https:\/\/quriiri.fi\/wp-content\/uploads\/2023\/02\/1_Quriiri_tekstiviestikysely-1.png","width":1500,"height":1000,"caption":"Tekstiviestikysely"},{"@type":"BreadcrumbList","@id":"https:\/\/quriiri.fi\/asiakastyytyvaisyyskysely-vinkit-onnistumiseen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Etusivu","item":"https:\/\/quriiri.fi\/"},{"@type":"ListItem","position":2,"name":"Asiakastyytyv\u00e4isyyskysely tekstiviestill\u00e4 \u2013 vinkit onnistumiseen ja k\u00e4yt\u00e4nn\u00f6n esimerkki"}]},{"@type":"WebSite","@id":"https:\/\/quriiri.fi\/#website","url":"https:\/\/quriiri.fi\/","name":"Domestic SMS service for businesses","description":"A communication platform you can trust.","publisher":{"@id":"https:\/\/quriiri.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/quriiri.fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/quriiri.fi\/#organization","name":"Quriiri","url":"https:\/\/quriiri.fi\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/quriiri.fi\/#\/schema\/logo\/image\/","url":"https:\/\/quriiri.fi\/wp-content\/uploads\/2021\/10\/Logo_green_digi.svg","contentUrl":"https:\/\/quriiri.fi\/wp-content\/uploads\/2021\/10\/Logo_green_digi.svg","width":1,"height":1,"caption":"Quriiri"},"image":{"@id":"https:\/\/quriiri.fi\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/quriiri\/","https:\/\/www.linkedin.com\/company\/quriiri\/"]},{"@type":"Person","@id":"https:\/\/quriiri.fi\/#\/schema\/person\/1a325e0e41e5720b38fdcaac5899c8ea","name":"Tanja Lipponen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6fa1ecd6479c86a7711b4071028a53960ef185c80ce559f652c4124442e4ab3c?s=96&d=mm&r=g","caption":"Tanja Lipponen"},"url":"https:\/\/quriiri.fi\/en\/author\/tanja-lipponennextup-fi\/"}]}},"_links":{"self":[{"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/posts\/22818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/comments?post=22818"}],"version-history":[{"count":17,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/posts\/22818\/revisions"}],"predecessor-version":[{"id":30566,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/posts\/22818\/revisions\/30566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/media\/22833"}],"wp:attachment":[{"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/media?parent=22818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/categories?post=22818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quriiri.fi\/en\/wp-json\/wp\/v2\/tags?post=22818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}